Customers may request a refund within 14 calendar days of delivery if the product remains unopened and in original condition.
To initiate a refund request, contact customer@valtoranchon.world with order details and reason for return.
After request approval, return instructions are provided. Returned items are inspected before refund processing.
Approved refunds are issued to the original payment method within 10 business days after inspection.
Shipping costs may be non-refundable unless required otherwise by consumer law.
For New Zealand customers, rights under the Consumer Guarantees Act 1993 apply for goods that are faulty, not as described, or not of acceptable quality.
NZ note: this policy operates alongside mandatory consumer rights and does not limit statutory remedies.